Operations Manager

Job Title: Operations Manager

Location: Sharston, M22 4SN

Salary: £45,000 - £60,000 per annum, dependent on experience

Job type: Full time, Permanent

About Us:

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’liability, serious injury, clinical negligence, occupiers’and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

About The Role:

Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager.

The Operations Manager is a senior operational role responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process – providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively.

The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles.

Responsibilities:

· Responsible for the firm’s operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems.

· Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads.

· Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports).

· Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites.

· Leadership of other members of the Operations Team providing operational support to other business functions.

· Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR).

· Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance.

· Co-ordinate closely with the Marketing and Communications team and other parties to ensure that new business sources are delivering effectively and tracking on new business outcomes is suitable for decision making.

· Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives.

· Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to.

· Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations.

· Contribute to the firm’s AI and data strategy, including identification of use cases, vendor assessment, and governance framework development.

· Work with other companies within the group to ensure effective systems and data management between companies.

· Various ad hoc duties commensurate with the role.

Person Specification:

· Experience in senior operations roles, ideally within a legal or other professional services firm.

· Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent).

· Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight.

· Experience using case management systems or CRM and understanding how data flows in and out of such systems.

· Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups.

· Experience managing a diverse range of role holders in a wider operational context.

· Strong commercial awareness with an understanding of how operational performance connects to financial outcomes.

· Comfortable working with analytics, data and reporting tools to translate information into clear business insights.

· Comfortable working in a fast-paced, evolving environment where change and transformation are constant.

· An excellent communicator with the ability to engage a broad range of stakeholders across the organisation.

· Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation.

· Understanding of cybersecurity and data security principles as they relate to data governance and system access management.

Salary & Hours:

· Salary of £45,000 - £60,000 dependent on experience

· Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Benefits:

· Hybrid Working - 3/2 hybrid working pattern after probation.

· 23 Days Holiday - Rising to 26 days, plus bank/public holidays.

· Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.

· Looking After Your Health - Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

· Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

· Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process:

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Please click APPLY to be redirected to our website to complete your application.

Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.